Privacy Policy
This policy explains what information Bessacarr Pharmacy may collect, how we use it, who we may share it with, and how you can contact us about your privacy rights.
1. Who We Are
Bessacarr Pharmacy is a UK community pharmacy providing NHS and private pharmacy services. We are responsible for protecting the personal information we collect through our website, in the pharmacy, by phone, and when providing pharmacy services.
2. Information We May Collect
- Contact details such as name, phone number, email address, and address.
- Information submitted through website forms or enquiries.
- Prescription, medication, consultation, and pharmacy service information.
- Health information needed to assess suitability for services.
- Payment information for private services, where applicable.
- Basic website usage information such as browser type or pages visited.
3. How We Collect Information
We may collect information when you visit the pharmacy, contact us by phone or email, complete a website form, request an appointment, use an NHS or private service, nominate us for prescriptions, or communicate with our pharmacy team.
4. How We Use Your Information
- To respond to enquiries and appointment requests.
- To provide prescriptions, clinical services, consultations, and follow-up advice.
- To check eligibility and suitability for NHS or private pharmacy services.
- To keep accurate healthcare records.
- To process payments for private services.
- To meet legal, NHS, regulatory, professional, and safety obligations.
5. Health Information
Health information is treated as special category data under UK data protection law. We only use this information where it is necessary for healthcare, pharmacy service delivery, legal compliance, patient safety, or where you have given consent when consent is required.
6. Sharing Your Information
We may share information with GP practices, NHS services, prescribers, hospitals, care providers, payment providers, IT system suppliers, delivery partners, regulators, or professional advisers where necessary. We only share what is relevant and appropriate.
7. Marketing
We will only send marketing messages where we have a lawful basis to do so. You can ask us to stop sending marketing communications at any time. Service-related messages, such as appointment or prescription updates, are not marketing.
8. Cookies And Website Data
Our website may use basic cookies or similar technologies to help the website function, understand general usage, and improve the user experience. You can manage cookies through your browser settings.
9. Keeping Information Secure
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Pharmacy staff are expected to handle patient information confidentially.
10. How Long We Keep Information
We keep personal information only for as long as necessary for healthcare, legal, regulatory, professional, and business purposes. Retention periods may vary depending on the type of pharmacy record or service provided.
11. Your Rights
You may have rights to access, correct, restrict, object to, or request deletion of your information, subject to legal and healthcare record requirements. You can also complain to the Information Commissioner's Office if you are unhappy with how your data is handled.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle information. The latest version will be available on this website.